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Cooper Corp eFSR Genset – account and data deletion request
Deleting your Cooper Corp eFSR Genset account
Cooper Corp eFSR Genset (Electronic Field Service Report) is the field service application of COOPER
CORPORATION PRIVATE LIMITED, published on Google Play by the developer Cooper Corp E-FSR (package name:
com.coopercorp.cooper) and used by authorised Cooper dealers and service engineers. This page explains how to
ask us to close your Cooper Corp eFSR Genset account, what we do when you ask, what we keep afterwards and
why.
How to make a request
Send an email to efsr.support@coopercorp.in from your registered email address, with the subject “EFSR account
deletion request”.
Please include the following in the email:
• Your full name
• Your registered mobile number
• Your dealership name
We verify every request before we act on it, so that no account is closed by someone other than its owner. We
may call you on your registered mobile number to confirm.
What happens when we act on your request
Once your request is verified we do the following within 30 days:
• We deactivate your account
• We disable your login so that no one can use it
• We stop all notifications to your device
• We stop collecting any further information about you through the application
What we keep and why
We do not delete service records of work that has already been carried out.
A completed service report belongs to the genset it was written for and to the customer who owns that genset. It
records what was inspected, what was replaced and who carried out the work. Cooper Corporation relies on it for
warranty decisions, product quality investigations, spare part traceability, statutory obligations and audits. A
customer may raise a warranty claim years after a visit. Removing the name of the engineer who did the work
would make the record unreliable for every one of those purposes.
So the service reports, the readings, the parts used, the photographs, the customer confirmations and the name
of the user who recorded them stay in the system for 8 years from the date the job was closed, even after the
account is closed. This is retention that is necessary to comply with legal obligations and to establish, exercise or
defend a legal claim.
If you want personal data of yours erased beyond what is described on this page, write to the Grievance Officer
named below. We will tell you what can be erased, what has to be retained and the reason, within the period
allowed by law.
How long it takes
We acknowledge a request within 3 working days and we complete a verified request within 30 days.
Contact
| Field | Detail |
| Application | Cooper Corp eFSR Genset |
| Developer name on Google Play | Cooper Corp E-FSR |
| Owned and operated by | COOPER CORPORATION PRIVATE LIMITED |
| Principal place of business | Nariman House, M-60/1, Additional MIDC, Satara, Maharashtra 415004, India |
| Support email | efsr.support@coopercorp.in |
| Support phone number | +91 91755 42900 |
| Grievance Officer | Mr Hamid Patel, HAMID.PATEL@coopercorp.in, +91 94212 25286 |
| Privacy Policy | https://www.coopercorp.in/privacy-policy |