Privacy Policy – Cooper Corp eFSR Genset
Cooper Corp eFSR Genset (Electronic Field Service Report) mobile application and web portal
Published on Google Play by: Cooper Corp E-FSR
Owned and operated by: COOPER CORPORATION PRIVATE LIMITED
Effective date: 1 October 2026 | Last updated: 7 October 2026
1. About this policy
This Privacy Policy applies to the Cooper Corp eFSR Genset mobile application (package name:
com.coopercorp.cooper), published on the Google Play Store by the developer Cooper Corp E-FSR, and to its
associated web portal (together, “Cooper Corp eFSR Genset” or “the application”).
The application is owned and operated by COOPER CORPORATION PRIVATE LIMITED, having its principal place of
business at Nariman House, M-60/1, Additional MIDC, Satara, Maharashtra 415004, India (“Cooper Corporation”,
“we”, “us” or “our”). Authorised dealers and service engineers use the application to record genset pre-
commissioning, commissioning, revalidation and service work in the field.
This policy explains what information the Cooper Corp eFSR Genset mobile application and web portal collect,
why we collect it, who we share it with and what rights you have. It applies only to Cooper Corp eFSR Genset. It
does not apply to any other Cooper Corporation website, product or service.
Please read this policy before you use the application. By logging in and using the application you confirm that
you have read and understood this policy.
2. Who can use Cooper Corp eFSR Genset
Cooper Corp eFSR Genset can be downloaded from the Google Play Store by anyone. Access to the application is a
separate matter. Accounts are created and issued only by Cooper Corporation or by an authorised Cooper dealer.
A user cannot register or create an account from inside the application, so a person who downloads the
application without a login cannot open any screen beyond the login page.
If you download the application but do not log in, we do not collect any personal data from you. We do not ask
for any permission, we do not read your location and we do not create any record. Everything described in this
policy applies only from the moment you log in with an account issued to you.
Users are of the following types:
• Dealer users at an authorised Cooper Corporation dealership
• Service engineers working for an authorised Cooper Corporation dealership
• Area Managers and Regional Service Managers of Cooper Corporation
• Head office and administration users of Cooper Corporation
The application is intended for use by persons aged 18 years and above who are employed by or engaged with
Cooper Corporation or an authorised dealer.
3. Information we collect
3.1 Account and profile information:
When an account is created for you we record your name, your email address, your mobile number, your role,
your dealership name and code and your reporting manager. You set your own password after your first login.
Passwords are stored in an encrypted form and are not visible to us.
If you use the Forgot Password option we send a one time password to your registered mobile number and email
address to let you set a new password.
3.2 Job and report information:
When you carry out a job the application records the information you enter, which may include the genset serial
number, the engine serial number, the service request details, the voice of the customer, notes, observations,
complaint codes, root cause, corrective action, spare parts used and their quantity, engine and electrical readings,
running hours, load trial results and your suggestion to the customer. It also records the time at which each stage
was completed and the user who completed it.
3.3 Location information:
The application collects the precise location of your device at defined points in a job, for example when you press
Continue to start work at the site and when you submit the report. The location is recorded so that Cooper
Corporation can confirm that the service visit took place at the customer site.
Location is collected only while the application is open and you are actively performing one of these actions. The
application does not track your location in the background, it does not record your route and it does not collect
location when the application is closed.
The application asks for your permission before it uses location for the first time. You can refuse or withdraw the
permission at any time in your device settings. If you do, you will not be able to complete a field service report,
because the location stamp is part of the record.
3.4 Camera, photographs and the site photograph:
The application uses the camera of your device so that you can capture photographs that form part of the service
record. These include photographs of the genset, photographs of a fault or an unsatisfactory check, a photograph
of the controller display for running hours and a photograph of yourself at the site, which the application refers to
as the selfie.
The site photograph is collected as evidence that the engineer attended the site. It is stored as an ordinary image.
We do not run face recognition on it, we do not create a faceprint or any other biometric template from it and we
do not use it to identify you anywhere else. It is not used for attendance beyond the job it belongs to and it is not
shared outside the parties listed in section 8.
You may also attach documents such as a PDF checklist or a delivery challan to the report.
3.5 Customer information:
To create an asset or a service request you enter customer information supplied by the customer or taken from
Cooper Corporation records. This may include the customer name, the customer code, the site address, up to two
contact numbers, an email address and the dispatch date of the genset.
At the end of a job the customer enters a one time code on your device to confirm that the work was carried out.
The customer may also give a star rating and a written remark. We record the code verification, the rating and the
remark against the job.
If you enter customer information into the application you confirm that you are authorised to do so.
3.6 Device and technical information:
The application records the device model, the operating system version, the application version, the internet
protocol address and a push notification token. We use this information to deliver notifications, to keep the
application secure and to investigate errors.
4. What we do not collect
The Cooper Corp eFSR Genset application does not do any of the following:
• It does not track your location in the background or when the application is closed
• It does not read your contacts, your call logs, your messages or your calendar
• It does not record audio or video from the microphone
• It does not perform face recognition or collect any biometric identifier
• It does not collect an advertising identifier and it does not show advertisements
• It does not sell your information to any third party
• It does not use your information for advertising, profiling or credit scoring
5. Permissions the application asks for
| Permission | Why it is needed | When it is used |
| Camera | To take photographs of the genset, of faults, of the controller display and the site photograph that form part of the service report | Only when you tap a camera or photograph button inside a report |
| Location | To stamp the service visit with the place where the work was carried out | Only while the application is open, at the start of work at site and at report submission |
| Notifications | To alert you when a job is assigned to you, when a report needs action or when an approval is given | While the application is installed and you are logged in |
| Photos and media | To let you attach a document or an image that is already on your device to a report | Only when you choose to attach a file |
| Internet and network state | To send reports to the Cooper Corporation server and to check whether the device is online | Whenever the application syncs |
Before the application requests the location permission it shows you a message explaining why the location is
needed. You may decline. Declining does not stop you from opening the application, but it stops you from
submitting a field service report.
6. How we use the information
| Purpose | Information used |
| To create and manage your user account | Name, email address, mobile number, role, dealership |
| To assign, perform and record a service job | Job and report information, photographs, readings, parts |
| To confirm that the service visit took place at the customer site | Location at start of work and at submission, site photograph |
| To confirm the work with the customer | Customer contact number, one time code, rating, remark |
| To route approvals for parts, goodwill and campaign cases | Job information, parts, approver identity, approval notes |
| To notify users of tasks and approvals | Mobile number, email address, push token |
| To produce service history, warranty records and management reports | Job and asset information |
| To keep the application secure and to fix faults | Device and technical information, login records |
| To meet legal, regulatory, warranty or audit obligations | Any of the above, as required |
7. Consent and the basis on which we process your information
We process the information described above because it is necessary to provide the Cooper Corp eFSR Genset
service to your dealership and to Cooper Corporation and because you give your consent when you accept this
policy at login and when you grant the camera and location permissions.
Where the Digital Personal Data Protection Act, 2023 and the rules made under it apply, Cooper Corporation is
the Data Fiduciary for the personal data processed through Cooper Corp eFSR Genset. You may withdraw your
consent at any time as described in section 13. Withdrawing consent does not affect processing already carried
out and it may mean that you can no longer use the application.
8. Who we share the information with
We share information only where it is needed to run the service. We share it with:
• Cooper Corporation employees who manage service operations, warranty, spare parts and quality
• The authorised dealership to which the job belongs, for its own jobs only
• The Area Manager and the Regional Service Manager in the approval chain for that job
• Our technology partner and the service providers listed in section 9, acting on our instructions
• A court, a regulator, a law enforcement agency or any other authority where we are required by law to do so
We do not sell, rent or trade personal information. We do not share it with advertisers or data brokers.
9. Service providers and technology partner
Cooper Corp eFSR Genset is built and maintained for Cooper Corporation by a technology partner engaged by
Cooper Corporation. The technology partner acts as a Data Processor on the instructions of Cooper Corporation
and is bound by confidentiality and data protection obligations.
We also use the following categories of service provider:
• Cloud hosting and storage, for the application servers, the database and the images
• Communication providers, to send one time passwords, SMS alerts, WhatsApp messages and emails
• Push notification services provided by the mobile operating system
These providers process the information only to deliver the service to us and are not permitted to use it for their
own purposes.
10. Where the information is stored
Information collected through Cooper Corp eFSR Genset is stored on servers operated by our cloud service
provider on behalf of Cooper Corporation, with access restricted to authorised personnel. Where any service
provider processes information outside India we require contractual protections that meet the standards set out
in Indian law.
11. How long we keep the information
We keep service records for as long as they are needed for warranty, product quality, statutory and audit
purposes and for 8 years from the date the job is closed.
User account information is kept while the account is active and for 12 months after the account is deactivated,
unless a longer period is required by law.
When a period ends we delete the information or we anonymise it so that it can no longer be linked to an
individual.
12. How we protect the information
We use technical and organisational measures that are appropriate to the risk, including encrypted transmission
over HTTPS, encrypted storage of passwords, access control by role so that a user sees only the jobs that belong
to them, audit logging of key actions and periodic review of access rights.
No method of transmission or storage is completely secure. If a personal data breach occurs we will act in
accordance with applicable law and inform the affected persons and the authorities as required.
13. Your rights
Subject to applicable law you have the right to:
• Ask what personal data of yours we hold and how it is processed
• Ask us to correct information that is inaccurate, incomplete or out of date
• Ask us to erase your personal data, subject to the record keeping obligations described in sections 11 and 14
• Withdraw a consent you have given, including by turning off a permission in your device settings
• Nominate another person to exercise these rights on your behalf in the event of your death or incapacity
• Make a complaint to our Grievance Officer and thereafter to the Data Protection Board of India
To exercise any of these rights write to the Grievance Officer named in section 17. We will respond within the
period allowed by law.
14. Closing your account and what happens to your data
You may ask us to close your Cooper Corp eFSR Genset account at any time. Your dealership or Cooper
Corporation may also close it, for example when your engagement with the dealership ends.
To make a request, visit https://www.coopercorp.in/efsr-data-deletion or send an email to
efsr.support@coopercorp.in from your registered email address with the subject “EFSR account deletion
request”. Give your name, your registered mobile number and your dealership name.
When we receive a verified request we act within 30 days. We deactivate the account, we disable the login so
that no one can use it, we stop all notifications to your device and we stop collecting any further information
about you through the application.
We do not delete service records of work that has already been carried out. A completed service report belongs
to the genset it was written for and to the customer who owns that genset. It is the permanent record of what
was inspected, what was replaced and who carried out the work. Cooper Corporation relies on it for warranty
decisions, product quality investigations, spare part traceability, statutory obligations and audits. Removing the
name of the engineer who performed the work would make the record unreliable for those purposes.
For that reason the service reports, readings, parts, photographs, customer confirmations and the name of the
user who recorded them are retained for the period stated in section 11, even after the account is closed. This is
retention that is necessary to comply with legal obligations and to establish, exercise or defend a legal claim.
If you want personal data of yours erased beyond what is described here, write to the Grievance Officer named in
section 17. We will tell you what can be erased, what has to be retained and the reason, within the period
allowed by law.
15. Children
Cooper Corp eFSR Genset is not directed at children. We do not knowingly create accounts for or collect personal
data from any person under the age of 18 years. If we learn that we have done so we will delete the information.
16. Changes to this policy
We may update this policy from time to time. The revised policy will be posted on this page with a new effective
date. Where a change is significant we will notify users inside the application or by email. Continued use of the
application after the change takes effect means that you accept the revised policy.
17. Contact and Grievance Officer
For any question, request or complaint about this policy or about how your personal data is handled, contact:
| Field | Detail |
| Application | Cooper Corp eFSR Genset |
| Developer name on Google Play | Cooper Corp E-FSR |
| Company | COOPER CORPORATION PRIVATE LIMITED |
| Principal place of business | Nariman House, M-60/1, Additional MIDC, Satara, Maharashtra 415004, India |
| Website | https://www.coopercorp.in/ |
| Grievance Officer | Mr Hamid Patel |
| Designation | Grievance Officer, COOPER CORPORATION PRIVATE LIMITED |
| HAMID.PATEL@coopercorp.in | |
| Telephone | +91 94212 25286 |
| Support email for the application | efsr.support@coopercorp.in |
| Support phone number for the application | +91 91755 42900 |
| Working hours | Monday to Saturday, 9:30 am to 6:00 pm IST |
If you are not satisfied with our response you may complain to the Data Protection Board of India under the
Digital Personal Data Protection Act, 2023.